Caroline holds a bachelor’s degree in history and a master’s degree in public history from North Carolina State University, and a master’s degree in library science from North Carolina Central University.  She was the records manager at the University of North Carolina at Chapel Hill prior to coming to UVA, and began her records management career as a records analyst with the North Carolina State Archives. She was hired in October 2008 to create the records management program at UVA. She completed the exams to be designated a Certified Records Manager (CRM) in 2011.

Caroline has spoken at national and local conferences including ARMA International, AIIM, Educause, Educause Security, and VAGARA. She is past president of the ARMA Richmond Chapter, has served on the board of VAGARA and led the College and University Industry Roundtable for ARMA.  With the Institute of Certified Records Managers, she has served as lead writer for Part 6 Exam Development (2012-2017), Regent for Exam Development (2018-2021), President Elect (2022), President (2023) and is currently Chairman of the Board (2024)..  Caroline received the 2016 Outstanding Member of the Year award from the Virginia Association of Government Archives and Records Administrators (VAGARA).

She leads the records management team, supports e-discovery and investigative actions for electronically-stored information, provides training, assistance, and guidance to staff and faculty on the proper management of all records (physical and electronic), as well as works with Information Security and Information Technology Services on the implementation of new electronic records systems for compliance with records management policies and guidelines.