Records & Information Management handles all requests for electronically stored information (ESI) for legal matters, FOIA requests, internal and external investigations, business continuity needs by current and former employees, or law enforcement matters.
All requests are handled in accordance with the Electronically Stored Information Release Standard, and in compliance with the Privacy and Confidentiality of University Information (IRM-012) and the Data Protection of University Information (IRM-003) policies.
- Storage Locations
RIM can attempt to retrieve information from Microsoft (Outlook, OneDrive, Teams, SharePoint), UVA Box, Collab, and other UVA-managed data sources.
It is UVA policy to deactivate and delete accounts upon employee termination. If the recovery window has passed, RIM will not be able to retrieve information.
- Submit a Request
Current employees can submit an ESI Hold or Request ticket through ServiceNow. Provide as much detailed information as possible to expedite requests.
Non-employees should make requests for information through the Freedom of Information Act process.
- Approval Requirements
Requests for accounts associated with former employees, and requests by former employees, require permission from the appropriate approving official (a Dean or VP-level approver within the requestor's business unit). The requestor is responsible for getting approval in addition to submitting an ESI request to RIM.
- Fulfillment Timeframe
Once RIM has received permission from the approving official, information recovery generally occurs in 3-5 business days.
- Delivery Method
Microsoft content (Outlook, OneDrive, Teams, SharePoint) will be exported and provided to the requestor for download. UVA Box and Qualtrics content will be reassigned to another employee's account.
- Review and Release of Information
When information requires review prior to release, the use of UVADiscovery Powered by Zovy, a web-based tool which allows sorting/culling, search, review, and production of ESI, is utilized.